Return and Refund Policy

At Kayla Kits, we are committed to ensuring customer satisfaction. If you encounter any issues with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

• Defective or Damaged Products: Returns are accepted only for items that are defective, damaged, or incorrect upon delivery.
• Condition: The product must be unused, in its original packaging, and include all accessories, manuals, and proof of purchase.
• Reporting Timeframe: You must report any issues within 7 days of delivery to be eligible for a return.

2. Return Process

1. Contact Us: Reach out to our customer support team within 7 days of delivery to initiate the return process.
2. Verification: Provide details about the issue, along with photos or videos of the defective or damaged product.
3. Approval: Upon approval, we will arrange for the product to be picked up from your location.

3. Refund Process

• Refunds are issued only in cases where a replacement is not possible.
• Refunds are processed in cash and will be handed over at the time of product pickup.
• The refund process may take 7-10 business days after the returned product has been inspected and approved.

4. Non-Returnable Items

• Products that are damaged due to misuse, mishandling, or wear and tear are not eligible for return or refund.
• Items reported after the 7-day timeframe are not eligible for returns or refunds.

5. Replacement Policy

If the returned product is verified as defective or damaged, we will provide a replacement of the same item, subject to availability. If a replacement is not available, a refund will be processed.

6. Contact Us

For questions or concerns regarding returns or refunds, please contact: [email protected]